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The simplest of all social needs is the need to understand and the need to be understood.
But behavior in the human being is sometimes a defense, a way of concealing motives and thoughts, as language can be a way of hiding your thoughts and preventing communication.
— Abraham Maslow
This is the problem with dealing with someone who is actually a good listener. They don’t jump in on your sentences, saving you from actually finishing them, or talk over you, allowing what you do manage to get out to be lost or altered in transit. Instead, they wait, so you have to keep going.
— Sarah Dessen
The most important thing in communication is hearing what isn’t said.
— Peter F. Drucker

 
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