Every one wants to be UNDERSTOOD, and the more successful you are at making them feel UNDERSTOOD, the more successful you will be in any situation.
A conversation is a dialogue, not a monologue. That’s why there are so few good conversations: due to scarcity, two intelligent talkers seldom meet.
We all formulate questions based on the answers we want to hear.
To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.